At Novo Beds, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and exchanges policy to ensure your satisfaction.

Returns Policy

If you wish to return your purchase, please contact us within 14 days of receiving your order to initiate the returns process. All returns must be in their original packaging, unused and in a resaleable condition. Once we receive your returned item, we will process your refund within 14 days.

Please note that the following items are non-refundable:

• Mattresses that have been removed from their original packaging
• Products that have been customized or made to order
• Products that have been used or show signs of wear and tear

Exchanges Policy

If you wish to exchange your purchase for a different product, please contact us within 14 days of receiving your order to initiate the exchange process. All exchanges must be in their original packaging, unused and in a resaleable condition. Once we receive your returned item, we will process your exchange within 14 days.

Please note that the following items are non-exchangeable:

• Mattresses that have been removed from their original packaging
• Products that have been customized or made to order
• Products that have been used or show signs of wear and tear

Shipping Costs

Customers are responsible for the cost of returning or exchanging items, except in cases where the item is faulty or damaged. In such cases, we will cover the cost of return shipping.

Contact Us

If you have any questions about our returns and exchanges policy, please contact us . We are always here to help you.