Shipping & Delivery

At Novo Beds, we aim to make the delivery process as smooth and hassle-free as possible for our customers. Here’s what you need to know about shipping and delivery when you order from us.

Delivery Times

We aim to deliver all orders within 7-10 working days, although this can vary depending on the item you’ve ordered and your location. If you need your order by a specific date, please let us know and we’ll do our best to accommodate your request.

Delivery Costs

Delivery costs will vary depending on the item you’ve ordered and your location. We offer free delivery for all orders over £100 within mainland UK. For orders under £100, a delivery fee will be added at checkout. If you’re ordering from outside of the UK, please contact us for a delivery quote.

Delivery Process

Once your order is placed, we’ll send you a confirmation email with your order details. We’ll then process your order and provide you with an estimated delivery date. On the day of delivery, our courier will contact you with a delivery window so that you can plan for the delivery.

Delivery Requirements

We require that someone is available to sign for the delivery when it arrives. If you’re not going to be available, please let us know in advance so that we can make alternative arrangements.

Delivery Delays

Although we aim to deliver all orders within the stated timeframes, sometimes there may be unforeseen delays that are out of our control. If your delivery is delayed for any reason, we’ll do our best to keep you informed and provide you with a revised delivery date as soon as possible.

Delivery Damage

If your order arrives damaged, please let us know within 24 hours of delivery. We’ll arrange for a replacement to be sent out to you as soon as possible.

We hope this information helps you to understand our shipping and delivery process. If you have any further questions, please don’t hesitate to get in touch with us.